- Data collection
- Use of information
- Data sharing
- Security measures
- Cookie Policy
- Your Rights
- Data retention
- Protection of minors
- International Transfers
- Policy Changes
- Contact
Your data is completely safe with Criex.
Who does this policy apply to?
This Privacy Policy applies to all users of the Criex website, mobile app, and related services. By accessing the Criex platform or creating an account, you are considered to have accepted this Privacy Policy.
Criex believes user privacy is a fundamental right. We collect only what is necessary, keep it secure, and use it solely to provide our services. Our Privacy Policy is written in plain language so you always know exactly what we do with your data.
Please read this Criex Privacy Policy carefully. If you have any questions, feel free to reach out to our support team directly.
1 What information we collect
To operate the Criex platform and deliver the best possible experience, we collect certain information. This data falls into two categories — what you provide directly, and what is collected automatically as you use the platform.
| Data type | What data | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | To complete age verification and KYC |
| Contact Information | Email, mobile number, address | Account Communications & Notifications |
| Payment Information | BKash/Nagad number, transaction history | Deposit & withdrawal processing |
| Device information | IP address, browser, operating system | Security & fraud prevention |
| Usage Data | Game history, session duration, click patterns | To enhance your experience and support responsible gaming |
| Location Data | Country & region (approximate) | To verify geographic restrictions |
About Sensitive Information
We never collect sensitive information that isn't necessary — such as religion, political views, or health data. Identity documents submitted for KYC are stored in encrypted form on secure servers.
2 How Your Data Is Used
Criex uses your data only for specific, legitimate purposes. We never use your information for anything unrelated to your service. Below is a complete list of how we use your data:
- To create and manage your account and keep your login secure.
- To process deposits, withdrawals, and all financial transactions.
- To complete the KYC (Know Your Customer) verification process.
- To prevent fraud, money laundering, and unauthorized access.
- To analyze your preferences and behavior in order to deliver a personalized experience.
- To send promotions, bonus offers, and important notifications.
- To implement responsible gaming policies and identify at-risk behavior.
- To comply with legal and regulatory obligations.
- To provide customer support and resolve your issues.
Marketing Communications
Criex may send you promotional emails or SMS from time to time. You can opt out at any time through your account settings. Please note that essential system notifications cannot be disabled.
4 Security measures
Criex protects your data using industry-leading security technology. Our dedicated security team remains on alert 24/7 to detect and respond to any threats.
Technical Security
Operational Security
- Restricted Employee Access Controls
- Regular security audits
- Penetration Testing
- Employee privacy training
- Incident response plan
In the event of a data breach
In the event of a data breach, Criex will notify the relevant authorities within 72 hours and inform affected users as soon as possible.
5 Cookies & tracking technologies
Criex uses cookies and similar technologies across its website and app. Cookies are small text files stored on your device that help improve your browsing experience.
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Essential Cookies: Used to maintain login sessions, store security tokens, and save language preferences. These cannot be disabled.
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Analytics Cookies: To understand how users interact with the platform and to improve our services. All data is anonymized.
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Functional cookies: Used to remember your preferred language, theme, and display settings.
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Marketing Cookies: Used to display relevant offers and promotions. You can disable these through your browser settings.
Cookie controls
You can delete or block non-essential cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
6 Your Rights
Criex believes you should have full control over your own data. Below are all your data rights, which you can exercise at any time:
Right to access your data
You can find out exactly what information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you may request that your data be deleted.
Right to Restrict Processing
You may request that the use of your data be restricted to specific purposes.
Right to Portability
You can request an export of your data in a readable format.
Right to Object
You can object to marketing or specific types of data processing.
Request Processing Time
Criex will process any data rights request within 30 business days. For complex requests, this may extend up to 90 days, and you will be notified in advance if that is the case.
7 Data retention period
Criex retains your data only for as long as necessary. Unless required by law or regulatory obligation, your information is securely deleted after the applicable retention period.
| Data type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 years | Financial regulatory requirements |
| KYC Documents | 5 years after the end of the relationship | AML/KYC Compliant |
| Customer support logs | 3 years | Dispute Resolution |
| Marketing Preferences | Immediately upon withdrawal of consent | Consent-Based Processing |
| Session Logs & Cookies | 30 days to 1 year | Security analysis |
8 Protection of minors
Criex takes minor protection extremely seriously. Our platform is strictly for users aged 18 and above.
- We do not knowingly collect information from anyone under the age of 18.
- Age verification is mandatory at the time of registration.
- If data belonging to a minor is identified, the account will be closed and all associated data will be deleted.
- If you have any concerns, please contact our support team immediately.
A Note for Parents
If you suspect your child has created an account on Criex, please contact us immediately at [email protected]. We will act swiftly.
9 International Data Transfers
Criex is an international platform. In some cases, your data may be stored or processed on servers outside your country. In every such instance, security and data protection standards are fully maintained.
- Standard Contractual Clauses (SCCs) are used for all international data transfers.
- All data centers are ISO 27001 certified.
- Adequate safeguards are in place before transferring data to third countries.
- You can request to know where your data is being stored.
10 Privacy Policy updates
Criex may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via email or through the platform.
- At least 30 days' notice will be given before any major changes.
- Always check the "Last Updated" date at the top of the page.
- Continuing to use the platform after any changes have been made will be considered acceptance of the updated policy.
- If you object to any policy changes, you have the option to close your account.
11 Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our data protection team will respond to your message promptly.
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