Criex Terms and Conditions —
Please Read Before Use

1 Introduction & Acknowledgement

Welcome to Criex. These Terms & Conditions ("Terms") constitute a legally binding agreement governing use of the Criex platform (website, mobile app, and related services). By creating a Criex account, you are deemed to have fully read, understood, and agreed to comply with all of these Terms.

The Criex platform is operated by a licensed online gaming operator. We comply with international gaming regulatory guidelines and are committed to ensuring fair, transparent, and responsible gaming. We will provide advance notice of any material changes to these terms.

2 Eligibility & Registration

To register and use Criex, the following eligibility requirements must be met. Criex reserves the right to terminate any account that does not comply with these requirements.

• You must be at least 18 years old. Criex strictly prohibits minors from holding accounts.
• Online gaming must be legally permitted in the country where you reside.
• Each person may only open one account. Multiple accounts are strictly prohibited.
• You must provide accurate and truthful information during registration. Providing false information will result in account termination.
• Criex employees and their immediate family members are not permitted to play games on this platform.
• Citizens of restricted countries are not permitted to use Criex.

3 Account Management

The security of your Criex account is entirely your responsibility. Never share your login credentials (username and password) with any third party. You are responsible for all activity carried out through your account.

• Use a strong password — a mix of uppercase letters, lowercase letters, numbers, and special characters.
• We strongly recommend enabling two-factor authentication (2FA) on your account.
• If you notice any unusual activity on your account, contact Criex support immediately.
• An administrative fee may apply to inactive accounts (12 months).
• A verification process must be completed to update any account information.

4 Payment & Transaction Policy

Criex supports deposits and withdrawals via Bangladesh's popular mobile banking services — bKash, Nagad, and Rocket. All transactions are processed through secure, encrypted channels.

• A minimum deposit amount applies — see the promotions page for details.
• Withdrawals can only be made from verified accounts.
• Withdrawal requests are typically processed within 1–24 hours.
• Any applicable transaction fees will be clearly communicated upfront.
• A direct withdrawal is not permitted unless the deposited funds have been wagered at least once.
• Criex may request additional verification for any suspicious transactions.

5 Bonuses & Promotions

Criex offers a range of bonuses and promotions — including welcome bonuses, reload bonuses, cashback, and VIP rewards. Each bonus offer has its own terms and conditions, which must be read carefully before acceptance.

• Each bonus has a specific wagering requirement — typically 20–40x the combined deposit and bonus amount.
• If wagering conditions are not met within the specified time after claiming a bonus, the bonus will be cancelled.
• Not all games are available for play with bonus funds — restrictions may apply to certain games.
• Attempting to claim the same bonus offer more than once may result in account termination.
• Criex reserves the right to modify or cancel any bonus offer at any time.
• A maximum withdrawal limit may apply to winnings earned through bonuses.

6 Gaming Policy

All game outcomes on Criex are governed by RNG (Random Number Generator) technology, ensuring complete fairness and verifiability. Live Casino games are conducted in real time by trained dealers.

• Game outcomes are entirely random and not predetermined.
• If a game is interrupted due to a technical error, it will resume from the last saved state.
• If your connection drops during a game, the bet may not be voided — please ensure you have a stable internet connection.
• If you notice any error or irregularity in a game, report it to support immediately.
• Game rules may vary by provider — please read the specific game rules before playing.

7 Prohibited Activities

The following activities are strictly prohibited on the Criex platform. If any such activity is detected, the account will be permanently closed, all balances will be forfeited, and legal action may be taken if necessary.

• Creating multiple accounts under the same identity.
• Using multiple accounts to abuse or exploit the bonus system.
• Using third-party accounts or selling your account.
• Using bots, software, or automation tools to manipulate games.
• Money laundering or transactions involving illegal funds.
• Attempting to bypass the platform's security measures.
• Threatening or harassing other users.

8 Responsible Gaming

Criex believes gaming should be a source of entertainment, not addiction. We provide various tools and features to protect our users. If you feel that gaming is having a negative impact on your life, please seek help.

• Deposit Limits: Set a maximum deposit amount on a daily, weekly, or monthly basis.
• Session Limit: If you exceed your set playtime, the system will automatically alert you.
• Cooling-Off Period: Temporarily suspend your account for a short break.
• Self-Exclusion: The option to fully close your account for an extended break.
• Reality Check: You will receive periodic reminders during gameplay showing how long you have been playing.

9 Privacy & Data Protection

Criex takes the protection of your personal information seriously. We only collect data necessary to provide our services and never sell it to third parties. For more details, please read our Privacy Policy View page.

• All data is protected with SSL/TLS encryption.
• Payment information is stored in compliance with PCI-DSS security standards.
• Information may be disclosed to government authorities when required by law.
• You have the right to request deletion of your data.

10 Account Suspension & Termination

You may request to close your Criex account at any time. Equally, Criex reserves the right to suspend or terminate an account without notice in the event of a policy violation.

• To voluntarily close your account, please contact our support team.
• Please withdraw any available balance before closing your account.
• If your account is suspended for a rule violation, your balance may be forfeited.
• Data from closed accounts will be retained for a specified period as required by law.
• You have the option to appeal an account termination — please contact our support team.

11 Limitation of Liability

The Criex platform is provided on an "as-is" basis. While we strive to ensure uninterrupted service, temporary disruptions may occur due to technical reasons. Criex is not liable in the following situations:

• Losses caused by the user's internet disconnection.
• Delays or failures caused by third-party payment providers.
• Account information leaked due to user negligence.
• Circumstances beyond our control (natural disasters, cyberattacks, etc.).
• Discrepancies between game outcomes and user expectations.

12 Terms & Conditions Amendment Policy

Criex reserves the right to amend these Terms & Conditions at any time. For significant changes, we will provide advance notice via email or a platform notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

If you have any questions or concerns about these Terms, please contact our support team. We are always ready to assist you and resolve any issues.