What is responsible gaming and why does it matter?
Responsible gaming means enjoying gaming in a way that keeps the fun intact without letting it harm other areas of your life — your family, work, health, or finances. At Criex, we don't see this as just a rule to follow; we see it as our ethical responsibility toward every one of our users.
Online gaming is growing fast in Bangladesh — but so are the risks that come with it. It can be hard to notice when casual fun starts turning into a habit. Criex wants you to stay informed and take the right steps at the right time.
Keep in Mind
Responsible gaming at Criex is not an option — it is a core part of who we are. We are here to support you every step of the way.
Core Principles of Safe Gaming
Responsible gaming at Criex comes down to a few simple principles. These guidelines keep you in control and make every session genuinely enjoyable:
- Set a budget before you play — only use what you can comfortably afford to lose.
- Set time limits — take regular breaks instead of playing for long stretches at a time.
- Don't make decisions driven by emotions — chasing losses with bigger bets is never the right move.
- Don't treat gaming as a source of income — it's entertainment, not a business.
- Never play under the influence of alcohol or medication.
- Don't let gaming cut into family time or important responsibilities.
Warning Signs of Addiction
Gaming addiction can develop gradually. If you notice any of the following signs in yourself or someone you care about, take it seriously and seek help if needed:
Repeatedly returning to chase losses and placing increasingly larger bets.
Feeling restless, irritable, or low when unable to play.
Hiding or lying to family or friends about how much you play.
Borrowing money, dipping into savings, or using funds set aside for essential expenses in order to play.
Neglecting work, studies, or social life, and experiencing strain in personal relationships.
Wanting to stop but being unable to — repeatedly trying and failing.
Important
If you recognize even one of the signs above, don't ignore it. Contact Criex Support or use the self-exclusion tool.
How does Self-Exclusion work?
Self-Exclusion is Criex's most powerful responsible gaming tool. If you feel you need a break or want to step away from gaming entirely, here's how to get started:
Go to Account Settings
After logging in, click on the "Responsible Gaming" option.
Choose Your Self-Exclusion Period
Choose the duration that suits you — 6 months, 1 year, 3 years, or 5 years.
Confirm
Self-exclusion takes effect immediately after identity verification. It cannot be cancelled before the set period expires.
Get Help
During your Self-Exclusion period, Criex will send you information on support organisations, and our support team will be available whenever you need assistance.
Protection of Minors
Criex is strictly prohibited for anyone under 18. We verify age at registration and may request additional KYC documents when necessary. If an underage account is identified, it will be closed immediately and any deposited funds will be returned.
- Parents and guardians should use parental control software on their devices.
- Keep your login credentials out of reach of children.
- If you have any concerns, contact us immediately at [email protected].
Strict Age Restrictions
Registration and gaming on Criex are available to users aged 18 and above only. Violations of this rule will result in permanent account closure.
Our Commitment
Criex is more than a gaming platform — we're committed to building a responsible community. Our responsible gaming team works every day to ensure every user can play in a safe, transparent, and enjoyable environment. Our algorithms automatically detect unusual gaming patterns and proactively reach out to users who may need support.
We know there are moments when people need help. Criex will be there for you in those moments — not to judge, but to support. Ensuring responsible gaming is not a business decision for us; it is our human responsibility.
Gaming is entertainment — not a guaranteed source of income. Never bet more than you can afford to lose. If it starts feeling like a problem, seek help right away.